eSIM Questions

What is an eSIM?

An eSIM is a SIM card directly integrated into your device by the manufacturer. It does not need to be inserted into your smartphone and can be programmed remotely. The operation of the eSIM is identical to a physical SIM card. Only the installation of the eSIM profile and the activation is slightly different.

What is an eSIM profile?

Simply said, an eSIM profile is a collection of data that ensures your device functionality (in other cases this information is carried by a SIM card). An eSIM profile is digitally saved on your eSIM card.

How many profiles can I have on an eSIM?

You can upload several eSIM profiles on your eSIM – for example one for calls and a second one for data. The specific number of eSIMs you can upload depends on your smartphone. Nevertheless, only one of the uploaded eSIM profiles can be active at any given time.

How do I activate my eSIM?

Once you have purchased your eSIM, you need to scan your QR code on your compatible phone. The activation of the eSIM takes place immediately after the activation request.

iOS Devices：

1. Go to 'Settings > Cellular/Mobile Data > Add eSIM/Add Cellular Plan/Add Mobile data plan'.
2. Choose 'Use QR code', then 'Scan the code' or tap 'Enter Details Manually', then click 'Next'.
3. Tap 'Activate eSIM' then 'Continue'.
4. Choose the eSIM, enable 'Turn On This Line', and Turn On 'Data Roaming’.

Google Devices:

1. Go to 'Settings > Network & internet > Tap +next to SIMs > Download a SIM instead? > Next'.
2. Choose 'Scan QR code from network', then 'Scan the code' or tap 'Need help?', tap 'Enter it manually', then tap 'Download'.
3. When screen shows 'Download Finished', tap 'Settings'.
4. Turn On eSIM > Turn On 'Mobile Data' and 'Roaming'.

Samsung Devices:

1. Go to 'Settings > Connections > SIM manager >Add eSIM'.
2. Choose 'Scan QR code', then 'Scan the code' or tap 'Enter activation code', then tap 'Add'.
3. Turn On eSIM, then select your eSIM as the default network for 'Mobile data', do not turn on 'Data Switching'.
4. Go back to 'Settings > Connections > Mobile networks/Global roaming', then Turn On 'Data roaming'.

Is the activation immediate?

Yes, your eSIM is activated immediately if you have arrived at your destination already.

If you are still abroad, please install the eSIM via the QR code either once you have arrived at your destination or shortly before the flight as the validity starts counting from the time of installation.

When will I receive my eSIM?

Once you have purchased your eSIM, you will immediately receive an email confirmation with the QR code.

If you did not receive an email, please check your spam folder.

If you still cannot find the email, please contact our customer support at esimbat.com/contact-us

Where can I find my eSIM activation code?

You will find the eSIM activation code in the form that is attached in your order confirmation email.

I cannot scan the QR Code, what do I do?

If you cannot scan the provided QR Code, you can install the eSIM by entering details manually. You will be asked to enter the SM-DP+ Address, Activation Code all of which are included in the eSIM confirmation details provided after purchase.

Please follow our guides on how to install an eSIM manually:

When does the validity of my eSIM start to count?

The validity period for eSIM starts from the day it is downloaded & activated on a smartphone.

eSIMs have a validity period after which they can no longer be used.

Can I renew or extend my eSIM data plan?

It depends on the eSIM purchased. Some eSIMs allow you to extend the validity and add more data.

Can I make calls & send SMS with an eSIM?

Some eSIMs allow you to use Data, Calls & SMS. Our eSIMs are clearly marked if they only support Data or have Calls & SMS included.

For data-only eSIMs however, you can use VOIP applications such as WhatsApp or Skype to make/receive calls.

Is my smartphone eSIM-compatible?

The list is constantly updated as more eSIM-compatible devices get released into the market.

Please ensure that your device is eSIM-compatible and carrier unlocked before purchasing. Note that country and carrier-specific restrictions may apply and that this list may not be complete.

Call *#06# (USSD Code - free of charge) to confirm if your device has an EID number. Devices with an EID number are eSIM-compatible. If you have an MEID number, please contact our support first before placing an order.

What happens to my eSIM if my phone is stolen?

Similar to a physical SIM Card, you have to replace it with a new one

Can I delete my eSIM and download it again for another time?

Depending on the eSIM purchased, you can scan it to your device again using the QR code.

How can I contact customer support?

Our team will remain at your disposal via our

  • Live Chat
  • Email support: contact@esimbat.com
  • Phone: +1. 3478225634

Payment Questions

Is my payment safe?

We provide a full secure payment process (through Paypal, Stripe & AliPay).

We accept MasterCard, Visa, CB, JCB, American Express, Paypal and AliPay Accounts.

What payment options are available?

Currently we offer our customers to pay with international credit card and via PayPal.

Can I cancel my order?

Once you buy your eSIM, you will receive a confirmation email with the QR code immediately. Please note that the eSIM is a digital product, and once shipped by email, eSim Bat cannot prevent its use. For this reason, once you have purchased your eSIM, it is no longer possible to return it or get a refund, except in the cases explicitly indicated.

Customers have the right to ask for a refund or a change if the eSIM can not be activated due to a technical problem originating from eSIM Bat or its telecommunications provider.

When you can’t receive a refund:

  • We cannot issue a refund if you give us the wrong email. We can forward the eSIM to a different email address, but we cannot guarantee it will not be used by the owner of the incorrect email address.
  • We cannot issue a refund if your device is not compatible with eSIM. eSIM Bat provides a list of compatible devices on its website and customers can ask if their device is compatible by contacting eSIM Bat.
  • We cannot issue a refund if you have changed your mind or if you no longer need the eSIM. eSIM Bat cannot prevent the use of the eSIM once sent. Therefore we cannot reimburse you for the purchase.
  • We cannot issue a refund in any other case not specified on this page.

What kind of credit cards do you accept?

Generally we accept MasterCard, Visa, CB, JCB and American Express.

How can I get an invoice?

Once you order you will receive your eSIM (QR code) and a payment receipt. If you want to get an invoice with specific name and address for your order, it is easy. You just have to send a request with your order number in subject line to contact@esimbat.com

General Questions

Are roaming fees possible?

Our travel SIM Cards guarantee that no roaming fees are applied. Enjoy an easy connection at a local rate and master your mobile budget while traveling.

Do I need an ID card or passport to purchase a SIM Card?

No, you do not need an ID card or passport to purchase a SIM Card.